WATCHMAN Suite Refund Policy

Last updated: October 30, 2026

WATCHMAN Suite is sold by WATCHMAN Suite LLC, North Carolina. When you buy online, our payment partner (Stripe) processes the order as the seller of record and handles sales tax. This policy explains when you can get your money back.

1. Try before you buy

We may offer a free trial, one per customer or computer. Every purchase is also backed by our 15-day money-back guarantee (section 2), so you can buy with confidence.

2. 15-day money-back guarantee

If WATCHMAN Suite is not right for you, ask for a full refund within 15 days of purchase - for any reason. You do not need to explain why, and it does not matter whether you have installed or activated the software.

3. After 15 days

After 15 days we do not give refunds. If you have a technical problem, contact us and we will work to fix it.

4. What we cannot refund

• Purchases more than 15 days old.
• Licenses where we find abuse, such as sharing a key beyond the allowed devices, or reselling.
• Free licenses (press, beta, event giveaways, personal copies).
• A license bought again after a refund.

5. Purchases at shows and events

Licenses bought in person at a show or event follow the same rules: a full refund within 15 days of purchase. Card payments are refunded to the same card; cash payments are refunded by check to the mailing address you give us.

6. Updates

Program and map data updates are currently included free with your license. WATCHMAN Suite LLC reserves the right to charge a low, reasonable fee for future updates. If we ever do, we will announce it in advance, and updates you already received remain yours. Updates are not refunded separately.

7. How to ask for a refund

Email [email protected] with your order number or license key. We answer within 2 business days. Approved refunds go back to your original payment method; your bank may take 5 to 10 business days to show it. When we refund an order, its license key stops working.

8. Customers outside the United States

We sell to customers in the United States only. If we find that an order came from outside the United States, we may cancel it, refund it and turn off its license key. This does not extend the 15-day money-back period in section 2: after 15 days, sections 3 and 4 apply to every order. Where local law gives you more rights than this policy (for example a right to cancel digital purchases), those rights apply. Our payment partner handles these for orders it processes.

9. Changes

We may update this policy. The version on this page when you bought applies to your purchase.

Questions: [email protected]